Responsible Gaming

Gambling involves risk, and there is no guaranteed way to win. Every game is based on chance or other uncertain outcomes, and past results do not predict future results. Losses cannot be recovered by continuing to play, increasing stakes or changing the way you gamble. Before you begin, decide how much time and money you are comfortable spending and treat that amount as the cost of entertainment.

Only gamble with money that is available after essential expenses have been paid. Do not use money set aside for rent, mortgage payments, bills, food, education or other important needs. Avoid borrowing money, using credit to gamble or selling possessions to fund play. It is also important not to gamble when you are feeling distressed, angry, tired, under the influence of alcohol or affected by another substance.

• Set a budget before playing and do not exceed it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from everyday spending and financial commitments.
• Do not chase losses or try to win back money you have lost.
• Remember that a win is not a reason to increase your usual budget.
• Never allow another person to use your account or payment method.
• Keep your account details and password private.

A short break can help you check whether gambling remains within your plans. If you find it difficult to stop, keep playing for longer than intended or feel uncomfortable about your gambling, consider using stronger account controls and seeking independent support.

Crownplay Casino may provide account features designed to support responsible gambling. Depending on the feature available to you, these may include deposit or spending limits, time reminders, cooling-off periods, activity statements, reality checks and temporary account closures. These controls are intended to help you make decisions before or during play.

Choose limits that reflect your personal budget and set them before gambling. A limit should be an amount you can afford to lose without affecting your normal responsibilities. Do not select a limit based on the amount you hope to win. If a limit is reached, respect the restriction rather than trying to bypass it through another account or payment method.

Taking a break or closing an account

You can choose to stop gambling temporarily or request that your account be closed. If you believe gambling may be causing harm, consider requesting a longer exclusion period rather than relying only on personal willpower. During a break or exclusion, do not open another account or ask someone else to place bets on your behalf.

If you want to use a responsible gambling feature, contact the relevant support team through the available account or website channels. Requests may be subject to identity and security checks. Any applicable terms, processing steps or restrictions will be explained through the available service channels. We will not provide contact details that are not published through our official website.

Protecting young people

Gambling services are intended for adults who meet the applicable legal age requirements. Do not allow children or other unauthorised people to access your account. Use a strong password, keep devices secure, log out after each session and consider parental controls or filtering software on shared devices. If you believe a minor has accessed an account or gambling service, stop activity and notify the relevant support channel promptly.

Gambling harm can affect finances, relationships, work, study, health and emotional wellbeing. It can develop gradually, and a person may not recognise the impact immediately. The following signs may indicate that gambling is becoming difficult to control:

• Spending more money or time gambling than you planned.
• Feeling restless, irritable or anxious when trying to stop.
• Thinking about gambling frequently or planning the next session while doing other activities.
• Chasing losses or believing a big win will solve financial problems.
• Hiding gambling activity, losses or transactions from family and friends.
• Borrowing money, using credit or missing bills because of gambling.
• Gambling to escape stress, loneliness, sadness or other difficult feelings.
• Arguments, work problems or reduced performance linked to gambling.
• Trying to stop or cut back but being unable to do so.
• Feeling shame, hopelessness or distress because of gambling.

You do not need to wait until gambling has caused serious harm before asking for help. Speaking with someone you trust can be a useful first step. A qualified counsellor or gambling support service can help you understand your options, create a plan and address financial or personal concerns. Support is also available for family members and friends affected by someone else's gambling.

If gambling is affecting your finances, consider contacting an independent financial counsellor. Do not take further loans or use gambling to manage debt. An adviser may help you review your obligations, make a budget and discuss practical steps for protecting essential money.

Free and confidential gambling support is available across Australia. You can contact Gambling Help Online or a gambling help service in your state or territory for information, counselling and practical guidance. These services can explain available treatment options and help you create a plan to reduce or stop gambling. You may also speak with your doctor or another qualified health professional.

If you are concerned about someone close to you, encourage them to seek support without blaming or judging them. You can seek advice for yourself even if the person who gambles is not ready to ask for help. Protect shared finances where appropriate, avoid lending money for gambling and set clear boundaries about gambling-related behaviour.

Urgent support

Gambling-related stress can feel overwhelming. If you or someone else is in immediate danger, contact emergency services in Australia. If you are experiencing thoughts of self-harm or suicide, seek urgent crisis support from an appropriate Australian service, go to the nearest hospital emergency department or call emergency services. Your safety is more important than any gambling loss or account issue.

Crownplay Casino can provide information about available account controls, but it is not a financial, medical or psychological counselling service. Independent support is often the best option when gambling is affecting your wellbeing, relationships or finances.

We aim to provide clear information about the risks of gambling and to support customers who choose to take a break or limit their play. Responsible gambling information should be considered alongside the applicable website terms, privacy information and any account rules. We may take steps to protect customers and the integrity of the service where activity raises responsible gambling or account safety concerns.

Responsible gambling is a shared responsibility. We encourage you to monitor your own activity, use available controls and seek help early if gambling is no longer enjoyable or manageable. If you have questions about limits, breaks, account closure or support options, use the official channels available on the Crownplay Casino website. Do not rely on unofficial websites or unauthorised individuals for account assistance.