Cookies Policy

Cookies are small text files that a website may place on your computer, mobile device or other internet-connected device when you visit. They allow the website to recognise your device, remember certain information and support a more consistent browsing experience. Cookies do not usually contain information that directly identifies you, although information collected through cookies may sometimes be associated with other information held about you.

We may also use similar technologies, including pixels, tags, software development kits, local storage and device identifiers. These technologies can perform functions similar to cookies, such as remembering preferences, measuring website use, supporting security and helping us understand how visitors interact with our services. In this policy, we use the term cookies to include cookies and similar technologies.

Cookies may be set by Crownplay Casino or by third-party service providers that support website operations. Some cookies last only for the duration of your browsing session and are deleted when you close your browser. Other cookies remain on your device for a longer period or until you delete them or they expire.

The cookies used on our website may serve different purposes. The types and purposes may change as our website, services and technology develop. Cookies may be used for the following general reasons:

• Strictly necessary functions: These cookies help the website operate and may support account access, page navigation, security features, session management and the delivery of requested services. The website may not function properly without them.
• Preferences and functionality: These cookies remember choices you make, such as language, region, display preferences or other settings, so that you do not need to enter them each time you return.
• Performance and analytics: These cookies help us understand how visitors use the website, including which pages are viewed, whether pages work as expected and where improvements may be useful. The information is generally analysed in an aggregated or pseudonymous form.
• Security and fraud prevention: These technologies may help identify unusual activity, protect accounts, maintain the integrity of our services and reduce the risk of fraud, abuse or unauthorised access.
• Marketing and advertising: Where permitted and where relevant consent or another lawful basis applies, cookies may help measure campaigns, limit repeated advertisements or present content that may be more relevant to your interests. These cookies may be placed by us or by selected third parties.
• Compliance and responsible gambling: Cookies and related technologies may support age and identity checks, account controls, responsible gambling tools, legal compliance, audit processes and the prevention of prohibited or risky activity.

The use of cookies does not guarantee that every feature will be available on every device. Some website functions may depend on your browser settings, device capabilities, network connection or other technical conditions.

First-party cookies are set by Crownplay Casino or by technology operating on our behalf. They may be used to provide requested website features, maintain sessions, remember preferences, support security and understand the general performance of our services.

Third-party cookies are set by organisations that provide services used on or in connection with our website. For example, third parties may assist with analytics, security, website functionality, advertising, payment-related processes or technical support. These providers may collect information about your device, browser, interactions with the website and general usage patterns, subject to their own privacy policies and terms.

We do not control all third-party technologies or the way independent providers process information. Where third-party cookies are used, we take reasonable steps to select services that are appropriate for the relevant purpose and to require suitable handling of information where applicable. You should review the privacy information of third parties if you want to understand their practices in more detail.

When you first visit the website, you may be shown a cookie notice or preference tool. Depending on the cookies involved, you may be able to accept all optional cookies, reject optional cookies or choose particular categories. Strictly necessary cookies may continue to operate because they are required to provide requested website services, maintain security or comply with applicable requirements.

You can usually manage cookies through the settings of your internet browser. Most browsers allow you to view, block, delete or restrict cookies. Your browser may also allow you to receive a warning before a cookie is stored. Instructions differ between browsers and devices, so you should consult the relevant browser or device help information.

1. Open the privacy, security or cookie settings in your browser or device.
2. Review the available cookie controls and choose whether to allow, block or delete cookies.
3. If available, use the website cookie preference tool to change your selected options.
4. Repeat these steps on each browser or device you use to access the website if you want the same settings to apply.

Blocking or deleting cookies may affect the way the website operates. You may need to re-enter information, lose saved preferences or be unable to access some account, security or interactive features. If you disable cookies that are necessary for account or website functions, some services may not be available or may not work as intended.

Some browsers and devices offer additional privacy controls, including settings that restrict tracking or limit cross-site technologies. We will consider signals and settings where required by applicable law and where technically feasible. These controls may not affect every type of technology used on the website.

Depending on the cookie and the service involved, information collected may include your IP address, browser type, device type, operating system, general location information, referring website, pages viewed, links selected, session details, approximate visit times and interactions with website features. We may also collect information about whether a page or message was viewed and whether a technical feature operated correctly.

We use this information for purposes such as operating and securing the website, improving functionality, understanding usage, investigating technical problems, supporting compliance and managing communications where permitted. Information from cookies may be combined with information you provide directly or information collected when you use your account, subject to our Privacy Policy and applicable law.

We seek to limit the collection and use of cookie information to what is reasonably required for the relevant purpose. We may retain information for as long as needed to fulfil that purpose, meet legal or regulatory obligations, resolve disputes, enforce agreements and protect our legitimate interests. Retention periods may differ depending on the type of information and the reason it was collected.

Cookies are one part of our broader approach to privacy and information security. We use reasonable administrative, technical and organisational measures to help protect information from misuse, loss, interference and unauthorised access. However, no online transmission or storage method can be guaranteed to be completely secure.

Our website is intended for people who are legally permitted to access and use online gambling services in their location. Cookies and similar technologies may be used to support age verification, identity checks, location controls, responsible gambling measures and the detection of activity that may breach our terms or applicable requirements. We may restrict or suspend access where necessary to protect users, the website or the integrity of our services.

We do not use cookies to remove your responsibility for making informed decisions about gambling. If gambling is no longer enjoyable or is causing concern, use the responsible gambling tools and support options made available through the website, and consider seeking independent help.

We may update this Cookies Policy from time to time to reflect changes to our website, technology, service providers, legal obligations or cookie practices. When changes are made, we will publish the updated version on this page and revise the date or other notice information where appropriate.

You should review this page periodically so you remain informed about how cookies are used and how you can manage them. Your continued use of the website after an updated policy is published may be treated as acknowledgement of the changes, subject to any consent requirements that apply.

If you have questions about this Cookies Policy, your privacy or the use of cookies, please use the available contact or support channel provided on the Crownplay Casino website. Do not include sensitive account or payment information unless it is specifically requested through a secure process.